If youd like to start a warranty claim, visit our Warranty Center.Ĭancellations, returns, and changes are subject to a restocking fee (up to 30%), unless the mistake is ours. The buyer is responsible for return shipping and a restocking fee (at the manufacturer's discretion) if returning without a warranty claim or a defect/quality issue. Notify us within 5 business days of receiving the order if any damage is found after delivery.Īll wheels and tires carry a full manufacturer's warranty.Inspect the products as quickly as possible and follow up with us if necessary UPS/FedEx ground shipments do not require a signature.If damaged, please make sure to make full notes on delivery paperwork before signing. For freight delivery, be sure to inspect every piece BEFORE signing any documents.The buyer is responsible for all fees and paperwork above and beyond standard freight charges. Contact Us for international shipping rates. We can ship world-wide for an additional charge. Please allow 2-3 weeks for processing, packaging, & shipping. We ship to the Lower 48 states for the advertised price. Wheels, tires, shipping and warranty are provided by an authorized distributor to sell hundreds of brands at the best prices available! So check out our thousands of wheels or ask about a custom order just for you! Our goal is to provide our customers with outstanding customer service at unbeatable prices! TIRE PRESSURE MONITOR SENSORS (TPMS $179 ALL 4) AND LUG NUTS ($45 W LOCKING LUGS ALL 4 SETS) CAN BE ADDED AS YOU CHECK OUT. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable.We love vehicles and strive to make your vehicle unique, different, and personalized to your style! ALL WHEEL AND TIRE PACKAGE PRICES INCLUDE FREE MOUNTING, BALANCING AND SHIPPING IN THE LOWER 48 STATES. We happily resend orders or issue a refund if the package was returned to its sender or got lost during shipment when the address was valid and correct. Please note that we are unable to refund orders which function properly and are the same as what you order. You can always contact us for any refund questions. To request a refund, you can visit our support portal here. If your orders have quality issues, we will send you a new item after our Customer Agents check your request.For damaged/wrong/missing items, we will ship you a new order after our Customer Agents check your request.You can contact your carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location. We do not offer refunds or reprints for orders marked as delivered. The tracking system shows that the package was delivered to its destination, but you did not receive the package. In case you have not received your replacement package after 15 days of a replacement confirmation, kindly contact our Customer Agent for urgent assistance. Once your proof is approved, we will process a replacement package or issue a full refund for you without any additional fee and the return of a dysfunctional or damaged item. The resolution time may take up to 7 business days so we highly appreciate your patience while our Customer Agent is troubleshooting the case. Kindly provide your order number/Transaction ID/ Invoice ID for a quicker resolution time. 2/ Send your replacement request to our team by submit a ticket at together with a Shipping label & clear pictures you prepared. To submit your replacement request: 1/ Take at least 3 pictures at high resolution, from different angles to illustrate the damage/dysfunctionality of the problematic item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We are happy to replace dysfunctional or damaged products. In case you found the shipping address is incorrect after the item has been shipped, kindly follow these steps: 1/ Follow your order via the tracking link closely 2/ Once your tracking number is active or your package arrives at the local Post Office, kindly contact them and request address changes. If your request is eligible for a refund, the refund will be issued to you from 14 to 20 business days since the time frame is completely dependent on your card issuer's procedure and policy.ĩ-hour Order Adjustment Policy If you realize you have made an error, please visit our support portal here within 9 hours from purchasing time of the same day to request for order change. Please visit our support portal here to request order cancellation for a full refund within 9 hours from purchasing time of the same day.Īfter this 9-hour window, we apologizes for not being able to admit your request since your order might have entered the processing phase.
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